LENGTH:

June 25 (classroom) and June 28, 2016 (virtually)  |  Time & Hours TBD

LOCATION:

TBD

PROGRAM DESCRIPTION:

TBD

AUDIENCE:

TBD

RECOMMENDED AND/OR REQUIRED PREREQUISITE(S):

TBD

TOPIC/LEARNING OBJECTIVES:

In this hands-on training you will:

  • Develop a User Scenario based on a real world use case
    • Explore the benefits of User Scenarios
    • Develop a user scenario that includes actual data
    • Develop a user scenario that includes flow of events, including actions, thoughts and opinions
  • Develop a Customer Journey Map based on a real world use use
    • Explore the benefits of Customer Journey Mapping
    • Describe when you should use Customer Journey Maps….

COURSE COST:

TBD

HOW TO APPLY:

SIGN UP HERE